Understanding Performance Management

The Performance Management and Information section provides advice and support on a range of facilities management issues and coordinates performance management activities including the maintenance and development of the Estates and Facilities Performance Management System. The section is also responsible for providing advice on fire safety and overseeing the technical library service and website facility.

Performance management is a process on performance measurement approaches, such as the balanced scorecard. While the balanced scorecard offers a framework for the collection of strategic information, performance management ensures that results are used to influence the selection of planned actions and to foster the renewal of dynamic, competitive strategy.


Unlike most tools and techniques, performance management is a continuous, enterprise-wide process, rather than a one-time, isolated event. Six Performance Management imperatives are Compliance Management, Profitability Management, Cost Management, Performance Improvement, and Business Innovation.


Performance management is a set of functions that evaluate and report the behavior of telecommunications equipment and the effectiveness of the network or network element and a set of various sub functions, such as gathering statistical information, maintaining and examining historical logs, determining system performance under natural and artificial conditions, and altering system modes of operation.


Performance Management Challenges Present in Many Ways: Shareholders have demanded that you provide more accountability and transparency in your organization. You have business units in many different regions, each working towards their own goals and purpose.


Welsh Health Estates manages and maintains the (EFPMS) Estates and Facilities Performance Management System.


This provides comprehensive data and information: Operator training including support and guidance to Trusts on the completion of the annual EFPMS returns. Categories of performance management are performance management subsystems are responsible for analyzing and controlling network performance, including network throughput and error rates. And also accounting management, configuration management, fault management, and security management.


Business Performance Management and Predictability defines predictable as, “to state, tell about or make known in advance, especially on the basis of special knowledge.” The last part of the definition is advance, especially on the basis of special knowledge’ sums up a main business benefit of a business performance management solution. BPM is about enabling decision makers to gain a better understanding of how the business is performing by individual activities to the overall corporate strategy.


Principles of performance management standards: Serve as an objective basis for communicating about performance and Enable the employee to differentiate between unacceptable and acceptable results. Increasing job, inform new expectations about job performance and encouraging the open and trusting relationship with employees.


Performance expectations are the foundation for appraising employee performance. Standards recognize is a baseline for measuring performance. From performance standards, supervisors can provide specific feedback relating the gap between expected and actual performance.

Characteristics of Performance describe the conditions that must exist before the performance can be rated satisfactory. Be attainable by any qualified, competent, and fully trained person who has the authority and resources to achieve the desired result. Be expressed in terms of quantity, quality, time, cost, effect, and manner of performance.


Coaching is a procedure of strengthening communication between you and the employees and it helps to shape performance and increase the likelihood that the employee's results will meet your expectations. Coaching sessions provide you and the employee the opportunity to discuss her progress toward meeting mutually established standards and goals in a performance evaluation.


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